Securus recently received both an A+ rating and accreditation from the Better Business Bureau (BBB).
PRNewswire reported the VP of Operations, Danny de Hoyos, saying that the Better Business Bureau was indeed satisfied with the quality standards of the company, hence the A+ rating.
Here are the requirements needed to earn the A+ rating by BBB:-
- Earn their trust
- Be honest with clients and authorities
- Ensure the business is listed and accessible
- Keep your word to customers
- Be quick to reply to customers
- Remain ethical at all times
Award-Winning Securus Call-Center
Securus came up with an ingenious plan to build a 220 seater complex which acts as their domestic call center. This is actually the largest facility of its kind in America. From there, they can reach up to 25 million friends, and family members spread out all across the world. Calls get answered in an average of 11 seconds. The firm boasts of a 99% first-call resolution rate and their customer satisfaction score currently stand at 4.3 out of a possible five score. On average, the center processes up to 2.5 million calls per month. The C.E.O, Richard Smith, says they have no competition.
About Securus Technologies
It got founded in 1986, and its CEO is known as Richard A. Smith. Or, Ricky in short. The for-profit prison calling company has regional offices in Carrolton, Texas, Allen and Atlanta, Georgia. Their staff is reported to be fast approaching the 1,500 mark as they continue to diversify and expand their portfolio. Securus currently serves up to 2,600 correctional facilities in the US and Canada. Courtesy of their services, family members, and loved ones get a chance to keep in touch at all times.