I have been calling with Securus for a few months, and I know for a fact their service is improved over others. Reaching the jails of America is difficult as they must be called using a special account, and only Securus has the video that we need to talk to family. This story explains how I am the designated caller for the family using Securus almost every day.
#1: We Have Family In Jail
We have family in jail that we must support, but they are too far away for any real visits. We could not make it to the jail because it is too far to go, but I can call on my tablet any time I like. I have called from the road before, and I have called from home in the past before leaving for work. We have a connection that is special, and I want to keep it up as much as I can.
#2: We Have A Better Video Picture
The video picture we have is quite important as it gives us a way to see each other while we talk. I know I have felt better seeing the person I am talking to, and I hope I am able to give them the impression that I hear what they are saying and understand them with my facial expressions.
#3: The Service Is Easy To Use
Securus has asked all its competition to do a better job with their services, and I am seeing the results in their company. I have very clear videos to watch, and I hear my family as if we are on a satellite phone call.
I believe Securus has done us all a favor by offering us the help we need for visitation. We cannot make it there, but we may call with a video conference when we like.
Securus recently received both an A+ rating and accreditation from the Better Business Bureau (BBB). The award proves, once again, that Securus Technologies is the undisputed provider of for-profit prison calling services in the nation.
PRNewswire reported the VP of Operations, Danny de Hoyos, saying that the Better Business Bureau was indeed satisfied with the quality standards of the company, hence the A+ rating.
Here are the requirements needed to earn the A+ rating by BBB:-
- Earn their trust
- Do legitimate business
- Be honest with clients and authorities
- Ensure the business is listed and accessible
- Keep your word to customers
- Be quick to reply to customers
- Remain ethical at all times
Award-Winning Securus Call-Center
Securus came up with an ingenious plan to build a 220 seater complex which acts as their domestic call center. This is actually the largest facility of its kind in America. From there, they can reach up to 25 million friends, and family members spread out all across the world. Calls get answered in an average of 11 seconds. The firm boasts of a 99% first-call resolution rate and their customer satisfaction score currently stand at 4.3 out of a possible five score. On average, the center processes up to 2.5 million calls per month. The C.E.O, Richard Smith, says they have no competition.
About Securus Technologies
The firm got their BBB accreditation in 03/0402016. It got founded in 1986, and its CEO is known as Richard A. Smith. Or, Ricky in short. The for-profit prison calling company has regional offices in Carrolton, Texas, Allen and Atlanta, Georgia. Their staff is reported to be fast approaching the 1,500 mark as they continue to diversify and expand their portfolio. Securus currently serves up to 2,600 correctional facilities in the US and Canada. Courtesy of their services, family members, and loved ones get a chance to keep in touch at all times.
Securus Technologies is a company that provides criminal justice technology to officers and jail guards. They help with safety of the public, monitoring of inmates, and this technology also helps with police investigations. They just released the Investigator Pro 4.0. This allows investigators to search calls by identifying the voice on the other end. I think this is great technology because it allows investigators to follow voices instead of just phone numbers.
It allows investigators to know a lot of different things. They will now know which inmates are talking to the same people over the phone. They will also know if the voice on the other end of the line was ever in jail. Lastly, they will know if any inmates are currently talking to people that used to be in jail.
In my opinion this technology will be put to very good use. It can potentially stop other criminals from committing crimes. It can help catch criminals when they do commit crimes. The Investigator Pro 4.0 can also help reduce the amount of gang activity in the jails and with the people that call inmates.
Securus Technologies serves more than three thousand four hundred and fifty law enforcement agencies. They serve over a million inmates all over the United States. They employee a lot of highly qualified people to help make their technology the best. These include designers, engineers, and technologists. This company has over one hundred and forty different patents. This is why I believe they are the leading business in this industry.
Securus Technologies was founded in 1986. It’s headquarters are in Dallas, Texas. This company has over thirty years experience in helping the criminal justice system. They have many different offices in many cities. I believe you can’t find a better company than Securus Technologies.
Securus Technologies is a leading provider of technology solutions in the criminal justice field. Their solutions pertain specifically to public safety, correctional facilities (and the monitoring which accompanies their operation), and investigation. It has always been the prerogative of Securus to provide the highest-quality technological solutions in these areas, and to that end their newest innovation, ConnectUs, is delivering in spades.
ConnectUs helps rid correctional facilities of the need for filing ubiquitous forms during regular operations. From complaints and grievances to medical forms, handbook acceptance forms, forms designed to sign an inmate up for a particular activity, and many more, there is substantial time and effort devoted to this antiquated means of filing and administration. Beyond the time involved, resources like paper, paperclips, staples, staplers, filing cabinets, file separators, markers, pens, pencils and other related accoutrements in 20th century filing add up. With ContactUs, everything is consolidated into a single platform which allows inmates regular access–but monitored and metered, of course. Applications can be customized per facility. Customization options include measures which either grant or restrict access based on the time of day, or even the prisoner (in some cases).
According to Chief Kolitwenzew, who works at a location in Kankakee County, Illinois, the nurses just love ContactUs’ new, easily-unveiled consolidation. He went on to say that thousands of dollars in paper would be saved by the new measure. A $10 man hour can buy about three reams of paper at 400 pieces. ContactUs will very likely save thousands of man hours every year, allowing budgetary realignment, consolidation, and expansion. With 1.2 million inmates already served, Securus stands to revolutionize the whole industry with ContactUs.